Our Job of the Week column this week features an opening for a Customer Success Associate at Dash Hudson in Halifax.
Dash Hudson is a visual marketing Software-as-a-Service company that helps its clients increase engagement on their social media. Its software, called Vision, is a one-stop spot for clients to manage, source and engage with the traffic of their photos and videos.
The Job of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and startup communities and is operated by Entrevestor and Alongside.
Here are excerpts from this week’s posting:
Halifax
Dash Hudson
At Dash Hudson we marry automation and smart tools with a high touch human component to deliver exceptional service. We think of our customers as part of the Dash Hudson fam-providing a best-in-class customer experience is at the root of everything we do.
As a Customer Success Associate, you'll be responsible for supporting our team of Customer Success Representatives and building strong relationships with our customers. You will be dedicated to providing an exceptional customer experience at every touchpoint through personalized support during training & onboarding, driving product adoption to increase their lifetime with Dash Hudson, and assist our Customer Success team with developing customized customer care for each of our brands.
Responsibilities
What You Will Do
Some key responsibilities you'll have:
- Maintain product expertise of the Dash Hudson platform at all times.
- Train and onboard new and existing customers on Dash Hudson.
- Support and assist customers while managing our in-platform chat system (Intercom).
- Troubleshoot with customers to help resolve technical issues and answer platform-related questions.
- Create Insights Reports/Decks, using insights and tools within Dash Hudson.
- Work closely with Customer Success Representatives to provide support for key accounts as required.
- Work closely with the Sales team to support, train, and engage with prospective customers.
- Nurture existing customer relationships to provide value, gather feedback and drive adoption.
- Track accounts to identify churn risks and expansion opportunities, a KPI that you're responsible for.
- Provide strategic insights and solutions for your accounts. Their success is your success.
- Manage your account list, providing all customers with exceptional service. You will need to be hyper-organized and have excellent time management skills.
Qualifications
About You
- You're passionate about building relationships. Presenting to customers comes naturally to you - from digital coordinators and small business owners to social media executives.
- You have a customer-first mentality.
- You aren't afraid to take on challenges and learn new technologies. You have the confidence to figure out the unknown.
- You have equally strong communication and critical thinking skills-with the ideal candidate excelling at both.
- You think outside of the box. Finding creative solutions to solve problems for your customers is what drives you.
- You care about what you do and about those around you. You love working as part of a team. . . .
