Dash Hudson, a Halifax Software-as-a-Service company that helps corporate clients optimize and manage visual marketing strategies, hopes to hire a Customer Success Representative.
The CSR will help train and engage potential customers during a trial period with its software.
With its platform, Vision, Dash Hudson provides a one-stop spot for its clients to manage, source and engage with the online traffic of their photos and videos.
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Here are excerpts from the job posting:
Halifax
Dash Hudson
Customer Success Representative
As a Customer Success Representative, you will be one of the founding members of our Customer Success team who will work to help our customers with their visual marketing strategies, maximize the value they get from the Dash Hudson platform, and increase the lifetime value of Dash Hudson customers.
Responsibilities
- Work closely with the sales team to support, train, and engage with potential customers during trial periods.
- Deliver training content to potential customers.
- Work with Customer Success Manager to ensure that proper strategy is being delivered at all times.
- Assist with the setup of new accounts, and specific requests.
- Engage with customers to nurture existing relationships and gather feedback and intelligence.
- Answer customer questions via Intercom and/or email in a timely manner.
- Provide customers with solutions and advice by leveraging insights tools and features within the Dash Hudson platform. . . .
