Dash Hudson, a Halifax Software-as-a-Service company, is searching for a Customer Success Representative in our Jobs of the Week column today.
Its platform, Vision, provides a one-stop spot for its clients to manage, source and engage with the online traffic of their photos and videos. The CSR would help train potential customers during a trial period with its software.
The Jobs of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and startup communities and is operated by Entrevestor and Alongside.
Here are excerpts from the job posting:
Halifax
Dash Hudson
Customer Success Representative
As a Customer Success Representative, you will be one of the founding members of our Customer Success team who will work to help our customers with their visual marketing strategies, maximize the value they get from the Dash Hudson platform, and increase the lifetime value of Dash Hudson customers. As with all other roles, we marry automation and smart tools with a high touch human component to deliver great service. Providing customers with a great experience is at the root of everything that we do.
Responsibilities
- Work closely with the sales team to support, train, and engage with potential customers during trial periods.
- Deliver training content to potential customers.
- Work with Customer Success Manager to ensure that proper strategy is being delivered at all times.
- Assist with the setup of new accounts, and specific requests.
- Engage with customers to nurture existing relationships and gather feedback and intelligence.
- Answer customer questions via Intercom and/or email in a timely manner.
- Provide customers with solutions and advice by leveraging insights tools and features within the Dash Hudson platform. . . .
Apply for the job here.
