Established in 2001, Protocase makes custom electronic enclosures. It focuses on combining advances in software with advanced manufacturing techniques to offer unique custom manufacturing to the engineering, design, and research industries. The company has more than 175 employees and 12,000 clients.
Dash Hudson is a visual marketing Software-as-a-Service company that helps its clients increase engagement on their social media. Its software, called Vision, is a one-stop spot for clients to manage, source and engage with the traffic of their photos and videos.
Last week, this column featured Dash Hudson’s search for an Account Executive.
The Jobs of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and startup communities and is operated by Entrevestor and Alongside.
Here is an excerpt from the headline postings this week:
Protocase is currently seeking two tenacious, organized Software Developers to join its Research & Development team in Sydney (Cape Breton), Nova Scotia. This is an exciting opportunity for individuals who are driven by the underlying goal of making software that the end user actually wants to use.
Protocase’s Research & Development (R&D) is a busy department within the company, serving many different internal teams with software development and project engineering on a variety of systems and programs. We are a unique ultra-lean manufacturer that provides the upper echelon of scientists and engineers all over the world with rapid custom manufacturing in 2-3 days. Our team of developers is tasked with continually improving and maintaining internal and external software that are crucial to our ongoing productivity, efficiency and growth.
Protocase is proud to offer its customers Protocase Designer, free enclosure-design software that makes it as easy as possible to design, price and order custom enclosures, parts and panels.
In addition to Protocase Designer, our talented team of developers maintains several pieces of business software in Java (along with some work on application add-ons in C#) that are essential to Protocase’s day-to-day operations and ongoing growth.
You are tenacious when it comes to goals and completing projects. You love writing software, and you love seeing what you create come to life, function, and make users’ lives better. You understand with deep clarity that if the end user isn’t actually using the software, then your work isn’t done.
Your duties will include:
Developing new features and improving current features for our CAD software or internal business software
Working with internal stakeholders to solve complex problems
Ensuring our software applications are highly testable, maintainable, and scalable
In order to succeed in this role, you must be a lifelong learner who cares deeply enough about your professional excellence and pushes yourself to learn things.
Experience in Java
Technical degree or diploma in Software Development (or related field), or 2+ years’ experience
Strong communication skills (verbal and written)
You have a goal-oriented personality and love to make things work!
Attention to detail
Excellent time-management skills
Strong analytic skills and problem solving
Enjoy working in a team environment
Ability to work independently
Experience working with legacy software a plus
CAD experience, mathematical ability, and/or database experience would also be considered assets, but are not required. . . .
As a Customer Success Representative Team Lead, you will be one of the founding members of our Customer Success leadership team. You will be responsible for supporting the Customer Success team in working to help our customers with their visual marketing strategies, maximize the value they get from the Dash Hudson platform, and increase their lifetime value. As with all other roles, we marry automation and smart tools with a high touch human component to deliver great service. Providing customers with a great experience is at the root of everything that we do!
Dash Hudson is a smarter way to market through photo and video. Our visual marketing platform provides brands with a one-stop solution to create, source, measure, and enhance the engagement of their photos and videos.
Dash Hudson works with the raddest, most discerning brands and publishers in the world.
Assist with account setup, training, and specific requests.
Engage with customers to nurture existing relationships and gather feedback and intelligence.
Answer customer questions via Intercom and/or email in a timely manner.
Provide customers with solutions and advice by leveraging insights tools and features within the Dash Hudson platform.
Listen to feedback and report to the team to address customer needs.
Collaborate with the product, marketing, and sales teams to resolve issues and identify solutions.
Monitor for trends in activity levels and feature usage through CSM platform and communicate with team accordingly.
Actively seek opportunities to upsell and/or expand on current offerings.
2. Customer Success Team
Support the Customer Success Director and Manager to ensure that proper strategy is being delivered at all times.
Help Dash Hudson create and run scalable processes as we grow.
Host Initial interviews for Junior Customer Success Candidates.
Onboard and Train Junior Customer Success team members.
Manage Bi-weekly 1:1s with Junior Customer Success team members.
Support Customer Success Director and Manager on building CSR support documents.
Support the Customer Success team with planning of travel schedule.
Plan and manage team building activities.