Our Job of the Week column today showcases the opening for a Customer Support Manager at Spring Loaded Technology in Dartmouth.
For several years, Spring Loaded Technology has produced the Levitation brace, which not only stabilizes the knee joint but adds power to it, allowing people with mobility problems to move more freely. The Levitation line includes the world’s first tri-compartment unloader knee brace. It reduces pressure throughout the knee while enhancing strength to alleviate pain and improve mobility for people with knee arthritis and injuries.
The Job of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and startup communities and is operated by Entrevestor and Alongside.
Here is an excerpt from the headline posting this week:
Dartmouth
Spring Loaded Technology
The Customer Support Manager plays a pivotal role at Spring Loaded and serves as the connection point between the customer voice and all other departments within the company. As a customer-centric business, this position has the opportunity to use the customer voice to drive sales, marketing, and product development. Using the agility of a small company to one’s advantage, the chosen candidate has the opportunity to help steer the execution of medical products through data and subsequent analysis.
The ideal candidate will strike a balance of hard and soft skills, having the ability to distill and deliver data on medical hardware while designing and executing positive customer experiences.
Responsibilities
Focus on continuous improvement of department with emphasis on increasing efficiency and customer retention rate
Design, implement, and monitor data feedback systems to departments: Sales, Marketing, Engineering, Production, etc.
Design, implement, and monitor Key Performance Indicators (KPIs) for the department which directly correlate with company’s objectives
Develop, maintain, and improve Standard Operating Procedures for all processes handled by department
Understand company’s long term product goals and give insight on priorities for future customer-centric product development
Develop extensive knowledge of company’s products in order to troubleshoot technical issues with our medical devices via email, phone, and video
Effectively communicate with an aging customer base and use this to drive your strategic approach to growth
Remain aligned with the Sales and Marketing teams on communications to the customer base
Help develop supportive information and systems for clinics and dealers; ensure company culture is maintained through clinics
Willing and able to assist in day-to-day customer interactions
Hire, supervise and train new customer support employees
Handle difficult and/or demanding customers when necessary. . . .
Read the full job posting here.
