Dash Hudson and iWave Information Systems have openings for customer-facing positions, and they headline our Jobs of the Week column today.
Based in Charlottetown, iWave is looking for a Client Support Specialist. The company, which has been going for almost three decades, has developed software that helps researchers, fundraisers and other development professionals learn more about their prospects and donors.
Halifax-based Dash Hudson is one of the fastest-growing companies in the region and is looking for an Account Executive. Dash Hudson has created a “visual intelligence platform” that helps its corporate clients to create and distribute photos and video, then analyze their impact. The system is an integrated solution to predict, measure, and enhance engagement across all visual marketing channels.
The Jobs of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and start-up communities and is operated by Entrevestor and Alongside.
iWave Information Systems
The company is looking for an executive who can understand its clients’ use cases and provide the best solutions. The Customer Support Specialist is responsible for the relationship with the customer and for delivering superior customer satisfaction. The responsibilities include providing technical support for iWave products via tickets, phone and chat. This person must resolve customer questions promptly and apply analytical skills and technical knowledge to solve product problems. IWave is looking for someone with two to five years of application support and customer service, with a preference for someone with SaaS experience. The successful candidate must have excellent customer service skills and organizational, written and oral communication skills.
The account executive will work with Dash Hudson’s sales team on the business development process, contributing to such tasks as lead generation, sales outreach, progress tracking and closing deals. He or she will engage with new and existing leads through creative outreach and follow-up communications. The duties include meeting monthly and quarterly sales quotas, reviewing and qualifying inbound leads, and managing CRM and sales pipeline. Dash Hudson is looking for someone with one to four years of experience in a similar role, and someone with analytical, business development, strategy, and sales skills. The successful candidate must be hyper-organized with equal parts diligent and creative.