Saint John-based Procedureflow has released two artificial intelligence tools aimed at improving how employees locate information and create procedural workflows, the company announced Tuesday.

The new products, called AI Search and AI Process Designer, are designed to speed up response times and simplify process creation in customer service and support environments. They apply across human support teams, automated bots, and self-service systems.

“Our goal has always been to make knowledge actionable and accessible,” CEO Daniella DeGrace said in a statement. “With AI Search and AI Process Designer, we’re empowering teams to find answers and create processes faster than ever while maintaining accuracy and compliance.”

AI Search is intended to help users locate information by interpreting natural language queries and user intent. According to the company, the tool is built to identify relevant internal processes even when queries are vague, with the goal of reducing the time employees spend searching for answers.

The AI Process Designer tool is built to convert written procedures into visual process flows. Users can import text-based content and automatically generate editable flow charts. Procedureflow says this feature is aimed at reducing the manual work often required to develop or update procedural documents.

In its announcement, the company cited Gartner research stating that artificial intelligence and machine learning do not remove the need for structured knowledge management, and that poor data quality costs organizations an average of $12.9 million annually.

Procedureflow, whose last funding round was an $11.8 million raise in 2022, develops knowledge management software built to organize internal procedures into structured, governed workflows. The company markets its platform to organizations seeking consistency in customer service, operational visibility, and the ability to scale support systems.