Three openings in Halifax headline our Jobs of the Week column today.
Digital health company Adaptiiv is in the market for an Operations Associate, while visual marketing SaaS company Dash Hudson is looking for a Junior Customer Success Representative. Creative Destruction Lab-Atlantic, an accelerator that operates out of Dalhousie University’s Rowe School of Business, has an opening for a Venture Analyst.
Dash Hudson is a visual marketing Software-as-a-Service company that helps its clients increase engagement on their social media. Its software, called Vision, is a one-stop spot for clients to manage, source and engage with the traffic of their photos and videos.
Adaptiiv helps in the fight against cancer with customized 3D products, including its 3D Bolus. A bolus is a piece of plastic placed over a cancerous area so radiation hits the bolus, builds up and then is transferred into the tumour. Adaptiiv is able to customize boluses to each patient.
CDL-Atlantic is a seed-stage program for scalable, science-based startups. It comprises five events over nine months and pairs founders with experienced entrepreneurs and investors who set focused, measurable objectives.
The Job of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and startup communities and is operated by Entrevestor and Alongside.
Here is an excerpt from the headline posting this week:
Adaptiiv Medical Technologies' mission is to be the world's most empathetic healthcare technology company. Every decision we make, every product we launch, and every experience we create is driven from our relentless pursuit of bettering patient outcomes and embodying our values of innovation, precision, and excellence.
We are at the forefront of innovation in healthcare, transforming novel and experimental ideas into real world applications. When any of our decisions could have life-altering effects, we must remain steadfast in our commitment to accuracy and precision. We do not settle for good enough when greatness is what our patients require.
The Operations Associate will be responsible for assisting and enabling in the day-to-day execution of the organization's finance and operational activities. This position will play a key role in execution of order fulfilment, analytics assessment, report preparation, in addition to ad-hoc finance projects. This position reports directly to the Manager, Finance and Operations however the candidate will work closely with other members of the organization. The Operations Associate will be tasked with ensuring the removal of all barriers to execution to ensure the continued success of the organization. . . .
Creative Destruction Lab Atlantic
The Venture Analyst will support the CDL-Atlantic operations including venture recruiting, business development support and initiatives to support the growth and continuous improvement of the program.
Build relationships with investors, incubators and accelerators and technology associations to secure a strong pipeline of high quality CDL-Atlantic applicants.
Support CDL-Atlantic operations, including venture recruiting, providing business development support to CDL-Atlantic Ventures, and supporting the growth and continuous improvement of the program.
Provide business development support to program participants, including coordinating the participants to receive feedback by their mentors.
Support CDL-Atlantic operations including event planning as required.
Undergraduate degree in Business or related field with 3 to 5 years of experience (or equivalent combination of training and experience) is required. Masters Degree in Business or a related field is an asset. Experience in STEM/ technology-related fields and demonstrated experience with start-ups, technology companies or venture capital would be highly preferred. Tact and diplomacy in order to build and maintain strong relationships with program participants and multiple levels of stakeholders is required. Understanding of business models and drivers of success in start-ups across several verticals is a strong asset. Strong analytical and organizational skills are required. . . .
Dash Hudson is a smarter way to market through photo and video. Our visual intelligence platform provides brands with a one-stop solution to create, source, measure, and enhance the engagement of their photos and videos.
Dash Hudson works with the raddest, most discerning brands and publishers in the world.
As a Junior Customer Success Representative, you will be one of the founding members of our Customer Success team who will work to help our customers with their visual marketing strategies, maximize the value they get from the Dash Hudson platform, and increase the lifetime value of Dash Hudson customers. As with all other roles, we marry automation and smart tools with a high touch human component to deliver great service. Providing customers with a great experience is at the root of everything that we do!
1. Trials & Onboarding
Work closely with the sales team to support, train, and engage with potential customers during trial periods.
Deliver training content to potential customers.
Work with Customer Success Manager to ensure that proper strategy is being delivered at all times.
Assist with the setup of new accounts, and specific requests.
Engage with customers to nurture existing relationships and gather feedback and intelligence.
Answer customer questions via Intercom and/or email in a timely manner.
Provide customers with solutions and advice by leveraging insights tools and features within the Dash Hudson platform.
Listen to feedback and report to the team to address customer needs.
Collaborate with the product, marketing, and sales teams to resolve issues and identify solutions.
Monitor for trends in activity levels and feature usage through CSM platform and communicate with team accordingly.
Actively seek opportunities to upsell and/or expand on current offerings.
Help Dash Hudson to create and run scalable processes as we grow. . . .