Our Jobs of the Week column today features a couple of openings at Halifax’s Dash Hudson, which is in the market for a Sales Development Representative and a Junior Customer Success Representative.
Dash Hudson is a visual marketing Software-as-a-Service company that helps its clients increase engagement on their social media. Its software, called Vision, is a one-stop spot for clients to manage, source and engage with the traffic of their photos and videos.
The Job of the Week column features openings posted on the Entrevestor Job Board, which focuses on jobs in technology, innovation and startups in Atlantic Canada. The Entrevestor Job Board helps match job openings and candidates in the tech and startup communities and is operated by Entrevestor and Alongside.
Here are excerpts from the posting this week:
Dash Hudson is a smarter way to market through photo and video. Our visual intelligence platform provides brands with the a one-stop solution to create, source, measure, and enhance the engagement of their photos and videos.
Dash Hudson works with the raddest, most discerning brands and publishers in the world.
As a Sales Development Representative, you are a critical piece to the growth and development of Dash Hudson's sales process. You will manage a creative and customized outreach strategy to potential customers in verticals such as fashion, beauty, luxury, travel food, publishing, consumer electronics, and many more. Through developing and maintaining the early stages of the sales pipeline, you will contribute to the overall success of the sales team!
Super organized. To the point of compulsion.
Attention to detail. You lose sleep over typos.
Ability to work heads down and maintain high productivity.
A love for data, testing, and learning.
A uniquely creative mind.
1. Manage Lead Generation
Find and source new leads for companies to go through the outreach process.
Assign leads to specific Account Executives.
2. Custom Outreach Process
Manage the early stages of the sales pipeline by communicating with potential customers through the outreach process.
Customize messages to leads, and maintain a consistent follow up schedule.
Collaborate with Account Executives to support their communications with warm leads, providing them with sales collateral.
3. Performance and Tracking
Track the performance of daily outreach: emails sent, opened, clicked, and responded to.
Follow leads through the outreach process, and closing gaps where any lapses may occur.
Funnel unreached companies back into the outreach process. . . .
As a Junior Customer Success Representative, you will be one of the founding members of our Customer Success team who will work to help our customers with their visual marketing strategies, maximize the value they get from the Dash Hudson platform, and increase the lifetime value of Dash Hudson customers. As with all other roles, we marry automation and smart tools with a high touch human component to deliver great service. Providing customers with a great experience is at the root of everything that we do!
1. Trials & Onboarding
Work closely with the sales team to support, train, and engage with potential customers during trial periods.
Deliver training content to potential customers.
Work with Customer Success Manager to ensure that proper strategy is being delivered at all times.
Assist with the setup of new accounts, and specific requests.
Engage with customers to nurture existing relationships and gather feedback and intelligence.
Answer customer questions via Intercom and/or email in a timely manner.
Provide customers with solutions and advice by leveraging insights tools and features within the Dash Hudson platform.
Listen to feedback and report to the team to address customer needs.
Collaborate with the product, marketing, and sales teams to resolve issues and identify solutions.
Monitor for trends in activity levels and feature usage through CSM platform and communicate with team accordingly.
Actively seek opportunities to upsell and/or expand on current offerings.
Help Dash Hudson to create and run scalable processes as we grow. . . .